Refund policy

iRevenne returns and refunds

Last updated: September 20, 2026

30-day returns

You may request a return within 30 days after delivery. Beauty products must be unopened, unused, undamaged, and in their original packaging with any seals intact. Please include your order number or proof of purchase.

Start a return

Email traylousia@gmail.com with your order number and the items you wish to return. We will provide return instructions and the correct return address. Please contact us before sending anything back; products in the same order may need to be returned to different fulfillment partners.

Return costs

For returns accepted under this policy, iRevenne provides a prepaid return label and does not charge a restocking fee. Please use the label and instructions we provide.

Damaged, defective, or incorrect items

Check your order when it arrives and contact us promptly if an item is damaged, defective, leaking, or incorrect. Please provide your order number and a description of the issue. The unopened-product condition does not prevent you from reporting a faulty or incorrect item.

Refunds

We will notify you after your returned item has been received and inspected. Approved refunds for returned items, including any applicable tax paid on those items, are issued to the original payment method. Your bank or payment provider may take additional time to display the credit. Contact us if you need help checking a refund.

Order changes and cancellations

Email us as soon as possible to request an order change or cancellation. We cannot guarantee a change once fulfillment has started. If cancellation is no longer possible, the return process above remains available for eligible items.